Problems that we solve
How many times we have abandoned our cart when we had a query and there was no one to interact and clarify?
Last year, e-commerce businesses had lost $750 bn in sales because of poor personalization experience & average conversion ratio was at 2%
There are multiple e-commerce business which require hi-touch service support , consultative discussion & visualization. Example Real Estate, Tour & Travel ,Luxury fashion and more
Only 21% of customer service interactions are actually personalized & discussions are contextualized. Today, we live in age of live video conversations but current client engagement on e-commerce sites happens over phone, chat or email interfaces which are less interactive & engaging
Ecommerce sites are trying to solve the problem by adapting Chatbots .
But all Chatbots act as Support helpdesk and responds with pre-fed answers
& secondly, customers need to type manually type a lot
SaleAssist is solving this problem by engaging website visitor over 1:1 live video chat with customer success team and giving retail store like interactive & personalized shopping experience .
We embed “Video driven Experience“ in every step of an online shopper’s journey
Starting with a Video welcome message , Followed by a 1:1 live video call and completing the cycle by capturing Video Feedback at end.